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Cloud-Based Services

Cloud-based services refer to software or other applications that are entirely hosted and managed in a remote location. For example, Yahoo! mail and other Web-based email services were early cloud services, while cloud-based word processesors, CRMs and data storage arrived later in the Web technology evolution.

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2008 Anita Borg Scholars


A few months ago Google announced the fifth class of Anita Borg Scholars in the U.S.†† The scholarship program, originally established in the U.S. to honor the work of Anita Borg and to recognize outstanding young women scholars in computer science...

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Why conventional CRM requirements gathering is fla


The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesnít work....

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