Ubiquity
I'm writing this post sitting by the pool in Ko Samui, Thailand looking out across the bay where the locals are fishing in a flat sea from small traditional boats - I'm here for a good friend's wedding. Samui is a little island off in the gulf of Thailand off the southeast coast of the country.
And on this tiny little island in the middle of nowhere sitting by the pool I have my choice of at least 20 different wi-fi hotspots with 24x7 high speed Internet.
Just before writing this I quickly checked Salesforce to look at our sales pipeline and logged into Intacct to check our executive dashboard and to approve expenses reports for my team. Before that I used skype to have a video call with my wife and six year old twins back in Palo Alto.
Just a couple of years ago this would have been impossible. It was unthinkable to access the company financial and CRM systems from outside the office, much less poolside from a remote island in southeast asia. And personal video calls were science fiction.
I can't think of a clearer example of how the combination of on-demand business applications, collaborative technologies and ubiquitous Internet access are going to transform the way we live and work.
Related CRM Comparison Articles
India's 15th general election: tools for citizen e
At Google, we believe information is fundamentally empowering. While all of our technologies demonstrate a commitment to this guiding principle, information is especially important when a society comes together to participate in democratic...
Read more about India's 15th general election: tools for citizen empowerment...
Chav-gate
In a recent post on CRM and social networking, I suggested that the growth of forums, blogs, wiki’s etc. will mean companies have to pay greater attention to the customer experience, because never before have customers had as much scope to broadcast...
Read more about Chav-gate...